RZH Special Outing to Learn From the Best

On Thursday, July 20th, RZH team members traveled to Mitchells clothing store in Westport, CT. As many of you know, Mitchells is an independent, family-owned and operated luxury retailer, known around the world for exceptional customer service with eight locations across the United States. We met with Jack Mitchell, Mitchells’ Chairman, and award-winning author of “Hug Your Customers”! Jack’s brother Bill and son Bob also accompanied us. By using small, memorable experiences to “hug your customers”, Jack shared his philosophy and decades of experience that have allowed Mitchells and their family of brands to thrive and excel in today’s challenging retail marketplace. 

During our visit, we met with several generations of the Mitchells family to brainstorm ideas on enhancing RZH’s client experience and we even got a behind-the-scenes tour! 

From all of us at RZH Advisors, we wish to thank Mitchells for hosting us and we can’t wait to put their ideas to use with our clients as we help them to “Embrace Life to the Full Extent of their Wealth”!

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